RETURN & REFUND POLICY

At La Mora Human Hair, we want our customers to feel confident with their purchase. We accept eligible returns when a return request is submitted within 15 days of delivery.

RETURN ELIGIBILITY

To be eligible for a return, the hair must be:

• Unused and unworn

• Uninstalled

• Unwashed

• Uncut

• Uncolored or bleached

• Free from chemical treatments or alterations

• In its original condition and packaging

• Returned with all original tags, ties, seals, and packaging intact

For hygiene and quality-control reasons, hair that has been worn, installed, brushed, combed, washed, cut, colored, bleached, chemically treated, or otherwise altered is not eligible for return.

A proof of purchase or order number is required.

15-DAY RETURN REQUEST PERIOD

Customers must contact La Mora Human Hair to request a return within 15 days of the order being delivered.

To start a return, contact us at lamorahumanhair@gmail.com with your order number and the reason for the return.

Returns must receive prior authorization. Items sent back without authorization may not be accepted.

Once a return is authorized, we will provide return instructions and the return address.

REFUNDS

Once we receive and inspect the returned merchandise, we will notify you of the outcome of the inspection.

If the return is approved, the refund will be issued to the original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the order was incorrect, damaged, or confirmed defective.

RETURN SHIPPING

Unless the product received was incorrect, damaged, or confirmed defective, the customer is responsible for the cost of returning the merchandise.

We strongly recommend using a trackable shipping service and keeping your return tracking information until the return has been completed.

La Mora Human Hair is not responsible for return packages lost in transit when the customer arranges the return shipment.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it is delivered.

If you receive an incorrect, damaged, or defective item, contact us at lamorahumanhair@gmail.com as soon as possible and within the 15-day return request period.

Please include your order number and clear photographs or videos showing the issue so our team can evaluate the claim.

If the claim is approved, La Mora Human Hair will provide an appropriate resolution, which may include a replacement, exchange, or refund.

EXCHANGES

Eligible merchandise may also be exchanged within the 15-day return request period.

Once the returned merchandise has been received and inspected, we will notify you whether the exchange has been approved.

Any applicable price difference must be paid before the replacement merchandise is shipped.

NON-RETURNABLE ITEMS

The following are not eligible for return unless they arrive damaged, defective, or incorrect:

• Hair that has been used, installed, altered, washed, cut, colored, bleached, or chemically treated

• Custom or personalized orders

• Clearance or final-sale merchandise

• Gift cards

WHOLESALE ORDERS

Due to the size and nature of wholesale transactions, wholesale returns may be subject to additional conditions. Please contact us within 15 days of delivery before returning any wholesale order.

Returned wholesale merchandise must remain unused, unaltered, and in its original condition and packaging.

ORDER CANCELLATIONS

Orders may be canceled before they have been processed or shipped.

Once an order has entered processing or has shipped, it cannot be canceled. If eligible, the customer may request a return after delivery according to this Return & Refund Policy.

CONTACT US

For return, refund, exchange, or cancellation questions, please contact:

La Mora Human Hair
Email: lamorahumanhair@gmail.com